Refund policy
At Spraykart, we are committed to delivering 100% original, authentic, and premium fragrances. Your satisfaction is extremely important to us, and we strive to make your shopping experience smooth and worry-free.
1. Eligibility for Returns
We accept returns only in the following cases:
• You received a damaged product
• You received a wrong product
• You received a defective product
To be eligible for a return:
• The product must be unused and in original packaging
• All original labels, seals, and packaging must remain intact
• Return request must be raised within 24 hours of delivery
2. Non-Returnable Items
Due to the nature of fragrances and hygiene standards, we do not accept returns in the following cases:
• Change of mind after purchase
• Fragrance preference not liked
• Used or opened products
• Minor packaging dents caused during shipping (if product inside is safe)
This policy helps us ensure product authenticity and safety for all customers.
3. How to Request a Return
To request a return:
- Email us at official@spraykart.com
- Share your Order ID
- Attach clear photos/video of the product
- Our team will review your request within 24–48 hours
4. Refund Policy
Once your return is approved:
• Refund will be processed within 3–5 business days
• Refund will be issued to the original payment method
• In case of Cash on Delivery, refund will be processed via Bank Transfer / UPI
5. Our Promise
Spraykart guarantees that every fragrance you receive is 100% original, authentic, and of premium quality.
If anything falls short of this promise, we will make it right.